Internal Stores Frequently Asked Questions

Iowa State University's Internal Stores are accessible through the cyBUY marketplace. This includes the Book Store, Central Stores, Chemistry Stores, Postal and Parcel, Printing Services, Surplus, and Transportation Services.

Where can I find links to the Iowa State University Internal Stores?

There are three ways you can access the links to/purchase from the Iowa State University Internal Stores.

1) Links to the Iowa State University Internal Stores can be found on the cyBUY Marketplace main page at the top, directly beneath the Popular Categories.

Click on the store’s logo to be directed to their website.

2) For Central and Chemistry stores, you can search or select to browse the stores directly on cyBUY by scrolling down to the All Suppliers section or by choosing the ISU Stores category from the left navigation. Click on the magnifying glass within the supplier profile to browse the catalog and add items to your cart.

3) If you are on the Iowa State University homepage, use the index to find each of the Iowa State University Internal Stores’ websites and access their catalogs through their websites.

How do I setup a Central Stores or Chemistry Stores account?

Central Stores:

Users ordering from Central Stores for the first time are required to register on their website.  After registering, users do not need to register again. 

• Anyone can view products and pricing on the site without registering. 

Chemistry Stores:

Chemistry Stores uses Okta authentication for access to the store's online catalog.

• If a user does not have access to the catalog, they need to request access by e-mailing Mikayla Showers, showersm@iastate.edu
• Once a user has access to the Chemistry Stores catalog, they will also need to fill out a form with the billing and shipping address, the first time they checkout. After the first checkout, the information will be automatically loaded.

Who do I contact if I have a question about an item in cyBUY that I want to purchase?

If you have a specific product and supplier chosen, please contact the supplier directly. Contact information for each of the cyBUY suppliers can be found in the supplier’s profile in the cyBUY Marketplace or on the cyBUY Supplier Information page.

If you aren’t sure which supplier to use, email our cyBUY team (cybuy@iastate.edu) for assistance.

Who do I contact if I need help finding an item?

Email a member of our cyBUY team (cybuy@iastate.edu) for assistance locating an item in the cyBUY Marketplace.

You can also contact the Procurement Agent that specializes in purchases made in that area. The Agent’s commodity areas can be found on the  Procurement Services webpage.

Can I use cyBUY for personal purchases?

No, cyBUY should only be used for purchasing items with an identifiable University Business Purpose and charged to University Funds.